Get In Touch

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

Customer Service is available:

  • Monday-Thursday 8:00am-5:00pm PT (GMT-8)
  • Friday 8:00am-4:30pm PT (GMT-8)

Due to increased demand, the preferred method to contact us is via the chat button below or email.


  • Chat live with one of our Representatives! If the option is not available below, please contact us via email.


Our Team will get back to you within 1 business day!

  • Retail Support – Our Customer Service Representatives are available to answer questions about a past or present order, tracking information for your order, a product on our website, or general questions regarding our policies. Please contact our Retail Customer Service team at If you are inquiring about an order, please include your order number.
  • XR Brands Warranty Claims – To file a defective warranty claim for products purchased by a different seller, please contact our Warranty Department at Please visit our XR Brands Warranty policy for our warranty claim form to fill out and include in your email to our team.
  • Wholesale Support – For any Wholesale issues or inquiries, please contact your dedicated Sales Representative or our Wholesale team at