Frequently Asked Questions

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If you have an issue or question that requires immediate assistance, please contact our Customer Service team. You can click the button below to chat live with one of our Representatives.

If Chat is not available below, please visit our Contact Us page to obtain our email address.

To ensure our customers receive their items by the time they need them, we offer multiple shipment delivery options to choose from. When submitting your order, you will be given the option to select 1 of the following:

Standard Shipping: 3-7 Business Days
3 Day Shipping: 3-Business Days
2 Day Shipping: 2-Business Days
Next Day Shipping: 1 Business Day
International Standard: 8-12 Business Days
International Express: 3-5 Business Days

Once your order has been processed and shipped, you will also receive tracking details to track your shipment with the assigned carrier.

Yes, we offer a 30-day warranty from the day of delivery on our products. Please visit our Satisfaction Guaranteed page for more details on our return and exchange policy.

We respect the privacy of our customers. Neither our site name “XR Brands” nor details of what the package contains will appear anywhere on your parcel. All orders are shipped discreetly in plain white or brown packaging. The shipping label will read “XR. LLC”.
Once your order is processed and shipped, you will receive an email containing the tracking information. Registered users may track your order status and obtain order history detail any time by logging in and navigating to My Account.
Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us at

If a cancellation can be honored, store credit for the cancellation will be issued.
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